retail

What does a great customer experience feel like? I have thought about this for a long time, both professionally as a consultant to several retail startups, and as an individual…

Yesterday, discount luxury retailer Yoox.com launched 8 by Yoox. It’s the latest example of private label fashion from a multi-brand retailer. By putting its own brand name on the label, Yoox…

I happened to check my site traffic stats last weekend and was frankly shocked to see that this old post from 2014 is getting a ton of views: Near Luxury…

It is always a great pleasure to be recognized for your passions and be given the opportunity to share them with others. My friend Nancy Vaughn (of White Book Agency)…

It was >2 years ago that I was last in New York (just before flying to Milan), and while much is familiar, there are always new concepts and refreshed façades…